At CraftedCode Co., we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information You Provide
When you use our website or contact us, we may collect:
- Contact Information: Name, email address, phone number
- Project Information: Service requirements, budget range, project details, and any other information you provide in contact forms
- Communication Records: Correspondence with our team, including emails, notes, and call records
- Account Information: If you create an account, we collect username, password (encrypted), and login history
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, referring website
- Cookies and Tracking: We use cookies and similar technologies (see Cookie Policy below)
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To respond to inquiries, provide quotes, and deliver web development services
- Communication: To contact you about your project, send updates, and provide customer support
- Business Operations: To manage our CRM system, track leads, and improve our services
- Marketing: To send promotional materials about our services (you can opt-out at any time)
- Analytics: To understand how visitors use our website and improve user experience
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Security: To protect against fraud, unauthorized access, and other security risks
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who assist us in:
- Web hosting and infrastructure (e.g., Render, AWS, or similar platforms)
- Database management (PostgreSQL hosting services)
- Email communication services
- Analytics and website performance monitoring
- Payment processing (if applicable)
These providers are contractually obligated to keep your information secure and confidential.
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal process (court orders, subpoenas)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
3.3 Business Transfers
If CraftedCode Co. is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Passwords are hashed using bcrypt; sensitive data is encrypted in transit using HTTPS/TLS
- Access Controls: Limited employee access to personal data on a need-to-know basis
- Secure Infrastructure: Our databases and servers use security best practices
- Regular Updates: We keep our systems updated with security patches
Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Active Projects: Information is retained for the duration of your project plus 3 years for legal and accounting purposes
- Lead Information: Contact form submissions are retained for up to 2 years unless you request deletion
- Account Data: User accounts and associated data are retained until account deletion is requested
- Legal Obligations: Some data may be retained longer to comply with legal or regulatory requirements
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
6.2 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
6.3 EU/UK Residents (GDPR)
If you are located in the European Union or United Kingdom, you have rights under GDPR:
- Right to access, rectify, erase, or restrict processing of your data
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at contact@craftedcodeco.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
7.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., authentication, session management)
- Analytics Cookies: Help us understand how visitors use our website (e.g., page views, traffic sources)
- Preference Cookies: Remember your settings and preferences
7.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to registered users.
Your continued use of our services after changes constitute acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your request within 30 days of receipt.
Disclaimer: This Privacy Policy is provided as a template and may not cover all legal requirements for your specific jurisdiction. We recommend consulting with a legal professional to ensure compliance with all applicable privacy laws and regulations, including GDPR, CCPA, and other data protection laws.